Posting Unapplied Customer Payments

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Posting Unapplied Customer Payments

Occasionally, when you are applying customer payments, you may have problems that cause the computer to lock or reset without the payment process being completed.
1. If you try to re-enter Apply Customer Payment when this has occurred, you will receive a message stating that there are unupdated payments on the system.
2. If you receive this message, you will need to follow this procedure:
3. From the Accounts Receivable Module, choose the Actions "Ribbon" and the Post Unapplied Customer Payments Module step.
4. The Customer Payments not Updated form will be displayed.
5. Select the batch number and the journal entry date.
6. Press [Cancel] to exit without finishing any unapplied payments -or- Press [OK] when all the information is correct. The system will then finish the customer payment procedure for any unapplied amounts. The payment history table will be updated and all necessary journal entries will be made to the general ledger.