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Post Unapplied Customer Payments
Occasionally, when you are applying customer payments, you may have problems that cause the computer to lock or reset. If this happens while you are applying payments, the invoices could be marked for payment but the payment process would be incomplete.
If you try to re-enter Apply Customer Payments when this has occurred, you will receive a message stating that there are unupdated payments on the system.
If you receive this message, press the [OK] button and then from the Accounts Receivable Module - Actions "Ribbon" choose the Post Unapplied Customer Payments Module step. This step is used to complete the payment process. The Customer Payments not Updated form will display.
The scroll box will list any batches of payments that did not complete normally. Select the batch number and enter the date you wish to make the journal entry for the deposit. Then choose [OK]. The system will finish processing the customer payments and make all the necessary entries in the batch table, payment history table and journal entry table.
For step-by-step instructions, see the Common A/R Transactions section.