To cancel a sales order

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To Cancel a Sales Order

1. Select the Actions tab, Sales Order Module and double-click on the Cancel Sales Orders Module step.
2. The Select Sales Orders for Cancellation screen is displayed.
3. Type the first letters of the customer's name until the entire name is displayed and press enter. Or press the drop down arrow to select a name from the list.
4. Select sales orders on either the right or left side of the screen. Use the corresponding arrow button to move the sales order to the other side.
Sales Orders Available for Cancellation - Sales orders that have not been shipped for the selected customer are displayed.
Sales Orders Selected for Cancellation - These sales orders are selected to be canceled.
5. Press [Commit] to cancel the selected sales orders.
6. Either select another customer and additional sales orders to be canceled or press [Close Current Window] or Alt + F + C to return to the Main Module.
7. From the Main Module, select the Reports tab, Sales Order Module and double-click on the Print Restock Lists Module step. This report can be used by the assembly or shipping department to record the actual number of items restocked.
8. From the Main Module, select the Inquiry tab, Sales Order Module and double-click on the Unconfirmed Picks for Canceled Orders Module step. This inquiry shows all picks that have been created but not confirmed for canceled orders. These picks must be confirmed before items can be restocked back into inventory.